Web 2.0: Terra Incognita - To Conquer We Must Proceed With Caution
There is a lot of discussion buzzing around the Public Relations profession about Web 2.0. In many ways, Web 2.0 seems like the holy grail of PR and Marketing. You have a captive, connected audience, capable of becoming part of a viral network instantly, all cataloged on websites that often give free access to profiles organized by demographic or keyword search terms. On facebook, you can look up entire groups that might be a natural fit for your product or service and become a part of their community. On myspace, you can view profiles of everyone from pre-teens to baby boomers and on twitter you can find an audience worldwide when you consistently write creative and clever posts. But Web 2.0 is a far cry from the traditional media outlets we are all used to using to deliver our messages, and not taking the time to learn this new world of communication can alienate that audience and cost you many opportunities.
The first thing about Web 2.0 that sets it apart from traditional media is that here, the audience is in control. Of course the audience for traditional media outlets can influence content decisions, but here, the audience is in complete control of the content. This is exciting because it creates an opportunity for Public Relations to initiate a two-way conversation about the clients they are promoting and gives end-users the opportunity to respond directly and pass along the information to their network of friends. This is great because Web 2.0 users become more loyal and involved with the brands they purchase when they feel involved in the brand. Inviting them to the discussion can be a great way to develop that brand loyalty. Even as the audience's control over the message can be an exciting and wonderful feature of this new media as far as we are concerned, our interaction with that audience can also backfire for marketing and public relations professionals who don't understand Web 2.0 - thus begins the cautionary part of my post.
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